Jennifer & Jeremy KennedyJuly 26, 2012
I wanted to take a minute to contact you about your services. In May 2011 we replaced the our front lawn and immediately had our current company, one of your competitors, come out for treatments. Within a month weeds were invading again, and the company we were using told us the only way to get rid of the crabgrass was Roundup. Frustrated we used that and then had to replace parts of our new lawn. While complaining to our friends, they said they used Heron and you could treat crabgrass. We gave the company we were using another month, but our yard still wasn’t looking like we felt a new lawn should.
our friends said they used Heron and you could treat crabgrass. Wow is all I can say. Immediately, our grass started looking healthy.”
We called Heron in July, canceled the other company, and begun treatment with you right away. Wow is all I can say. Immediately our grass started looking healthy. I joked that I thought you guys were spray painting our lawn green, but whatever you were doing it was looking great. In fact, our backyard (which we hadn’t resodded) was mostly weeds and dirt with a patch of grass here and there, when we started using you. Now it is mostly grass with a few weeds here and there! My son and I enjoy playing in our yard every day.
I joked that I thought you guys were spray painting our lawn green.”
Outside of your wonderful products, your service is also outstanding. Your customer service staff is always helpful and organized when we call. And we can’t say enough good things about our technician, Garrett. He is always polite, knowledgeable, and explains everything he will be treating the yard for and what we need to do to make sure the treatments are effective. As well as, he shows up when he is scheduled to and follows up without us having to ask (something the other company never could seem to do). We feel he really goes above and beyond our expectations.
So often letter writing is left for complaints and the good products are not commented on. I wanted to make sure you knew how pleased we have been with your services and team. We recommend you all the time, although I know our yard is speaking for itself, our neighbor across the street recently switched to Heron too (I noticed the sign in the yard). It’s got a ways to go, but I know you guys will work your magic there too.
Thank you and Have a nice weekend!
Jennifer & Jeremy Kennedy- Lake Mary, FL
My son and I enjoy playing in our lawn every day. I wanted to make sure you knew how pleased we have been with your service and team. We recommend you all the time.”