Patti BopfJuly 26, 2012
I’ve been a customer with Heron for 4 years now and I just wanted to take the time to let the Heron Team know how well you guys are doing. The communication, follow-up and service from my technician has always been top notch. It is obvious that Heron does thorough training based on how well my lawn looks. Every Heron employee that I’ve interacted with seems to have a commonality and that’s a “do whatever it takes” attitude. My neighbors also compliment on how well my lawn looks. I like to ride my bike through the community and sometimes I’ll stop to talk to neighbors especially new neighbors as they move in. There have been numerous times when a neighbor has asked which house I live in. When I tell them, they smile and say, “Oh you live in that house with the BEAUTIFUL LAWN!” People also stop me when I work out in the lawn and ask what I do to make it look so nice. I tell them…call Heron! It’s important to note that I will not just refer any company because when I give a referral it’s just as much my name on the line as it is the company providing the service. I constantly refer people to Heron because I know that the people I refer will be taken great care of just as I am. Too many companies are getting away from service. Customer service is what it’s all about and I’m happy that I can rely on Heron to take care of my home.
Patti Bopf – Apopka, FL